To All From PJSSLO
As you know from my experience posted above that I had the problem with KCA-SC100 causing Sirius not being selected and then finally Sirius went out alltogether.
Alpine did ship me a replacement KCA-SC100 in the first week of February. This turn around seemed fast since the week before they told me that there was at least a 30 day back order time so I was suspicious about this being a fixed/upgraded unit.
I had it installed at Best Buy lasyt Monday (11 Feb) and my Sirius was back working.
However, the unit failed after one day. Same problem with not being able to select Sirius after shutting off the radio and restarting. Then it went out completely, again!!
I spent a long time on the phone with Alpine Tech reps and they could not even find record of me in their database/system. I gave them all their shipping info and my customer number etc but no record they said of me.
My question was is the replacement KCA-Sc100 an upgraded/fixed version. I gave them the serial number and the guy told me he could not tell from the serial number. Scary!!
I did talk to the supervisor for tech support/quality. He also could not find any record of me. I asked him also if he could tell me what version my repacement was by the serial number. He took all my info and said he would track it down and call me back. He was friendly and helpful. I have not heard back from him since last Thursday.
I really don't want to go through the hassle of another trip to Best Buy to have the new bad one taken out and sent back to Alpine and then get another one back and another trip to Best Buy to reinstall again if this probel is not fixed. Etc. Etc.
This is most frustrating!! I am considering cancelling my Sirius and getting XM installed, I am also going to call Sirius to inform them of the problem with their Alpine made products.
PJSSLO