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Have a brand new Sony 4K XBR-79X900B TV; also purchased a Sony FMP-X10 4K Media Player from Crutchfield's; for the life of me, I have tried to get it properly connected to work properly; called Sony support last week and quite frankly, response lacked substance and they were "vague" at best! I have the HDMI Cable for Audio going to a new YAMAHA receiver RX-A1040 (also from Cruthfield's) and Video out from the 4K Media Player DIRECTLY to the Sony TV input HDMI 4 (tried HDMI 2 in as well, does not work); the TV screen shows at the top the FMP-X10 is connected but also says "no signal"; am using Monster Black Platinum HDMI Cables throught all my connections - OPPO blu-ray player, Apple TV box, PS3, PS4 - they all work perfectly - and with Audio AND Video through the YAMAHA receiver, as it should be for "normal stuff"! This dang 4K Media Player is the toughest thing to get working I have ever experienced! Also have it hard-wired ethernet connectivity (even though Sony's own specs says it can be WiFI - but their service support says "no wifi capability)
Appreciate any advice you can provide!
PS - the Sony "compatibality app" for the iPad does not even list the new XBR-79X900B as a choice in a drop down box to "pair the Media Player online for "SONY Free 4K Premium Service Activation Eligibility"...!
Your TV should support the FMP-X10, but it may need activated. Check https://www.4kactivation.com/ and plug in your serial number. Unfortunately not all of them come activated so it may require a service visit before it will work.
The 4k player does need to go into HDMI 2 on the TV, whether or not it runs through the receiver. That is the only input on the TV that will work for the FMP-X10.
While the player does have wi-fi capability, chances are the playback quality would suffer over wi-fi, since 4k video has a huge bandwidth requirement. Sony strongly recommends a wired connection for streaming 4k content. If you're not going to stream 4k but just standard 1080p video, wireless is fine.
If you hooked the FMP-X10 directly to HDMi 2 and got no picture, then I strongly suspect that your TV will need to be activated. Give that a try and if it still doesn't work, let us know.
Jason i appreciate your reply... I have it hooked up exactly as you described including a hard wired ethernet cable... The issue i see now is that the Sony website for activation does not even list the 4K XBR 900B tv... So i am stumped on that part... Please help...
I spoke with Sony and they confirmed that the 900B should be activated out of the box. If you plug your other devices into HDMI 2 on the TV, you get a picture, correct? Assuming you do and that you tried multiple cables between the FMP-X10 and the TV, I would have to think there is a problem with the FMP-X10. If you go that from us, give us a call and we can exchange it for you.
Yes, all other devices come through the YAMAHA Aventage receiver (purchased from Crutchfield) and work on HDMI 2 on the Sony TV… So I really feel at this point the Sony Media Player is defective and would like to exchange it for another if possible… Please advise what to do.
Thanks for your assistance!
Hi Jason - update...
Talked to Jacky at Crutchfield and he is sending me a new FMP-X10 out for delivery next week and I will return the defective unit. Stay tuned - thanks for your assistance!
Sorry, I'm off on Wednesdays and Thursdays. I'm glad Jackie was able to help you out. Let us know if there are any problems with the replacement, but I think you'll be all set!
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