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Chat not working in IE 11

Off-Topic

Off-Topic
The place to talk about stuff like music, video games, and movies

Chat not working in IE 11

  • I'm hoping I'm not the only one who is experiencing the inability to chat with IE 11. I am a network engineer and have changes routing rules on my firewall, disabled the firewall all together, changed Java settings etc.. When I click on "chat" - I can fill in my name and email addy, then I also select the correct radio button for "product advice" and then enter - the chat screen goes blank and I never connect to an advisor. Any advise would be incredibly helpful. Regards, PT
  • Thanks for the info, explorer364. We're looking into it now. It could very well be that since IE11 is so new that our software manufacturer has not created an update to make it compatible. It could also be JS failing to initialize on that page. We're going to test it and see what we find out.

    Don
    Community Manager

  • We tested IE11 in house and it worked fine for us. Not sure where the issue is. :(

    Don
    Community Manager